POLICY AND TERMS

Pool Cleaning and Maintenance Policy

At iClean Pools Atlanta, we are committed to providing top-quality pool cleaning and maintenance services to ensure the safety, cleanliness, and enjoyment of your swimming pool. Our policies outline how we conduct our business to guarantee transparency, reliability, and customer satisfaction.

Service Offerings

We offer a comprehensive range of pool cleaning and maintenance services, including:

  • Services Provided:

    • Pool Opening and Closing

    • Supply of Pool and Spa Chemicals

    • Repair Services

    • Renovation Work

    • Installation of New Equipment

    Equipment Serviced:

    • Maintenance of Filters (Cartridge and Sand)

    • Repair and Maintenance of Booster Pumps

    • Installation and Maintenance of Variable and Single Speed Pumps

    • Replacement of Vinyl Liners

    • Maintenance and Repair of Motors

    Additional Services:

    • Installation and Maintenance of Salt Systems

    • Installation of Safety Covers

    • Leak Detection Services

    • Installation and Maintenance of Pool and Spa Lights

    • Pool Automation Installation and Maintenance

    Enhancements and Upgrades:

    • Pool Resurfacing Services

    • Installation and Maintenance of Pool Heaters

    • Pool Tile Installation and Repair

    • Cleaning of Pool Decks

    • Maintenance of Pool Coping and More

Subscriptions

Service Coverage Area: Our services are available in the following areas: Atlanta, Alpharetta, Roswell, Buckhead, North Buckhead, Sandy Springs, Brookhaven, Chamblee, Duluth, Dunwoody, Snellville, Virginia-Highland, Covington, Johns Creek, Peachtree Corners, Norcross, Doraville, Lilburn, Stone Mountain, Druid Hills, North Druid Hills, Toco Hills, North Decatur, Avondale Estates, Five Forks, and Conyers. Please note that we exclusively service residential properties.

Service Exclusions: Our standard service excludes initial cleaning, pool opening, closing, repairs, and initial water balancing. Before subscribing, your pool must be fully balanced and free of leaks. Cartridge filter cleaning is not covered. If you're unsure of your pool's capacity, please schedule an appointment. For pools exceeding 35,000 gallons, contact us for an on-site quote.

Subscription and Payment Terms: Your pool will be serviced weekly, and payment will be charged to your card on a weekly basis. Failure to collect payment will result in termination of your subscription. iClean Pools Atlanta reserves the right to terminate terms at any time. The pricing specified is valid for one year, after which it may be subject to change.

Contact Us: For any inquiries or to subscribe to our services, please call us today at (404) 488-3686. We're committed to maintaining your pool so you and your family can enjoy uninterrupted swimming experiences.

Appointment Scheduling

  • Clients can schedule appointments through our website, by phone, or via email.

  • We strive to accommodate appointment requests within a reasonable timeframe.

  • Scheduled appointments may be subject to change due to unforeseen circumstances such as inclement weather or equipment malfunctions. We will communicate any changes promptly.

Pricing and Payment

  • Pricing for our services is transparent and based on the size and condition of the pool.

  • We offer competitive rates and strive to provide value for our customers.

  • Payment is due upon completion of services rendered.

  • We accept various forms of payment, including cash, credit/debit cards, and electronic transfers.

Customer Communication

  • We believe in open and honest communication with our customers.

  • We provide regular updates on the status of your pool and any recommendations for maintenance or repairs.

  • Our team is readily available to address any questions, concerns, or feedback you may have.

Satisfaction Guarantee

  • Your satisfaction is our priority. If you are not completely satisfied with our services, please contact us, and we will strive to resolve any issues promptly.

  • We stand behind the quality of our work and will make every effort to ensure your pool is clean, safe, and well-maintained.

Privacy Policy

  • We respect your privacy and are committed to protecting your personal information.

  • Any information collected during the course of providing our services will be kept confidential and used solely for the purpose of fulfilling our obligations to you.

  • We will not share your information with third parties without your consent, except as required by law.